Privacy Policy & SMS Terms
Effective date: November 11, 2026
This page explains how RozzenTech collects, uses, and protects information, including when we send text messages. RozzenTech also operates Dr. SmartHome. When we say “we,” “us,” or “our team,” we mean RozzenTech and Dr. SmartHome.
Information we collect
We collect information people give us when they request service, schedule an appointment, or contact our team, including:
- Contact details such as name, email address, phone number, and mailing or service address
- Service and device details related to the work we are asked to do
- Basic site analytics, such as pages visited and general usage information, that help us understand how the website is used
How we use it
We use this information to provide our services, schedule and confirm appointments, send support and service updates, and bill for the work we perform.
SMS / text messaging
We send texts only to customers who provide their mobile number and agree to receive texts when requesting service by phone, email, or our website forms. Texts cover appointment scheduling and reminders, service updates, and support conversations.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help, or contact (818) 827-6268 or [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. These information-sharing exclusions do not apply to service providers that deliver messages for us.
Carriers are not liable for delayed or undelivered messages.
Sharing
We do not sell personal information. We share it only with service providers who help us operate — for example, payment, scheduling, and messaging providers — or when required by law.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information. We keep information only as long as it is needed to provide services, meet legal and accounting requirements, and resolve disputes, and then we delete or de-identify it.
Your choices and California rights
You can ask us to access, correct, or delete your personal information. California residents may also make these requests under applicable California privacy law. To submit a request, email [email protected]. You can opt out of text messages at any time by replying STOP.
Contact
Questions about this policy, or about our text messages, can be sent to our team:
RozzenTech
5627 Kanan Road, Suite 161
Agoura Hills, CA 91301
(818) 827-6268
[email protected]